XportStore Return & Refund Policy
30-Day Hassle-Free Returns
✓ Full refunds or exchanges within 30 days of delivery
✓ Condition requirements:
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Unworn, unwashed
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Original tags/packaging intact
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No odors or signs of use
How to Return
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UK Customers:
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Print free return label (generated during online return request)
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Attach to package and drop at any Royal Mail location
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International Customers:
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Customer pays return shipping unless item is faulty
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Include proof of postage for faulty item reimbursement
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In-Store Purchases:
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Must be returned to original store with receipt
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Refund Processing
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Timeline: Refunds issued within 48 hours of receipt
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Method: Credited to original payment card
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Notification: Email confirmation sent
Exchanges
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Same-value items only
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For different values: Return for refund + place new order
Faulty Items
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Return shipping costs reimbursed
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Include photos/video of defect
Non-Returnable Situations
✗ Worn/washed items
✗ Missing tags/packaging
✗ Size-related returns
✗ Concession purchases returned online
Contact Information
✉ Email: support@xportstore.com
📞 Phone: +44 7456431384
📍 Address: Office 134, 321-323 High Rd, Essex, RM6 6AX, UK