Outdoor Walking Shoes

XportStore Return & Refund Policy

30-Day Hassle-Free Returns

✓ Full refunds or exchanges within 30 days of delivery
✓ Condition requirements:

• Unworn, unwashed

• Original tags/packaging intact

• No odors or signs of use

How to Return

1. UK Customers:

   • Print free return label (generated during online return request)

   • Attach to package and drop at any Royal Mail location

2. International Customers:

   • Customer pays return shipping unless item is faulty

   • Include proof of postage for faulty item reimbursement

3. In-Store Purchases:

   • Must be returned to original store with receipt

Refund Processing

• Timeline: Refunds issued within 48 hours of receipt

• Method: Credited to original payment card

• Notification: Email confirmation sent

Exchanges

• Same-value items only

• For different values: Return for refund + place new order

Faulty Items

• Return shipping costs reimbursed

• Include photos/video of defect

Non-Returnable Situations

✗ Worn/washed items
✗ Missing tags/packaging
✗ Size-related returns after 24 hours
✗ Concession purchases returned online

Contact Information

✉ Email: support@xportstore.com
📞 Phone: +44 7456431384
📍 Address: Office 134, 321-323 High Rd, Essex, RM6 6AX, UK