Refund policy
XportStore Return & Refund Policy
30-Day Hassle-Free Returns
✓ Full refunds or exchanges within 30 days of delivery
✓ Condition requirements:
Unworn, unwashed
Original tags/packaging intact
No odors or signs of use
How to Return
UK Customers:
Print free return label (generated during online return request)
Attach to package and drop at any Royal Mail location
International Customers:
Customer pays return shipping unless item is faulty
Include proof of postage for faulty item reimbursement
In-Store Purchases:
Must be returned to original store with receipt
Refund Processing
Timeline: Refunds issued within 48 hours of receipt
Method: Credited to original payment card
Notification: Email confirmation sent
Exchanges
Same-value items only
For different values: Return for refund + place new order
Faulty Items
Return shipping costs reimbursed
Include photos/video of defect
Non-Returnable Situations
✗ Worn/washed items
✗ Missing tags/packaging
✗ Size-related returns
✗ Concession purchases returned online
Contact Information
✉ Email: support@xportstore.com
📞 Phone: +44 7456431384
📍 Address: Office 134, 321-323 High Rd, Essex, RM6 6AX, UK
